How can PETMET help?
PETMET support for pre-launch, privacy, safety, partnership and Android release enquiries.
General support
Questions about PETMET, beta access or the upcoming Android release can be sent to petmet.support.au@gmail.com.
Safety concerns
For non-emergency safety, scam, account or listing concerns, email PETMET with enough detail for us to investigate. Do not send passwords, government-ID numbers or suspected illegal imagery by ordinary email.
For PETMET's specific child-safety rules and reporting process, see the Child Safety Standards.
Business & partners
Animal organisations, shelters, rescues and responsible suppliers can contact us with the subject “PETMET partnership”.
Account deletion
PETMET’s beta app includes an in-app account deletion process under Profile → Settings & Safety → Delete account. If you cannot access the app, you can initiate deletion through the external account deletion page.
Immediate danger
PETMET is not an emergency service. If a person or animal may be in immediate danger, contact the appropriate local emergency, police or animal-welfare authority.